Terms of Purchase

1. Who sells Lucielle

Lucielle is sold by Oro Market Trading S.L. (CIF B88857958), a company registered in Spain (e-commerce registration is in progress). Contact and returns address are listed under point 11.

2. What these terms cover

These terms apply whenever you shop at lucielle.se, whether you're ordering from Sweden or another EU country. Completing a purchase means you accept these terms.

3. When a purchase becomes binding

A purchase becomes binding once you've completed checkout and payment has gone through. You'll receive an order confirmation at the email address you provide.

4. Prices and payment

All prices are shown in euros (EUR), including VAT. Shipping within Sweden is free. Payment is made using whichever methods are offered at checkout at the time of purchase.

5. Starter kit and subscription

The starter kit — handle, magnetic stand and two brush heads — is a one-time purchase. Once it ships, a subscription for new brush heads starts automatically, delivered every 30, 60 or 90 days depending on what you choose.

You can change the delivery interval, postpone a delivery, pause or cancel the subscription at any time from My pages. There's no minimum term — changes just need to be made at least 24 hours before the next delivery to affect it.

6. Delivery

We deliver to the address you provide at checkout or later update under My pages. Estimated delivery time is shown at checkout and can vary by destination country.

7. Right of withdrawal

By law you have a 14-day right of withdrawal from the day you receive the goods. This applies to the starter kit in unopened, sealed packaging — brush heads are a hygiene product and can't be returned once the seal is broken. See our right of withdrawal & returns page for full details on how to cancel a purchase.

8. Faulty goods and complaints

If an item arrives faulty or damaged, you're entitled to make a complaint. Contact us at complaints@lucielle.se, describe the fault and include a photo if you can. As a consumer you have at least two years to report a fault that existed at the time of delivery.

9. Personal data

We process your personal data to deliver your order and manage your subscription. Read more in our privacy policy.

10. Disputes and governing law

If you're unhappy as a consumer, you can turn to the EU's Online Dispute Resolution platform (ec.europa.eu/consumers/odr) or Sweden's National Board for Consumer Disputes (ARN). Regardless of which country's law otherwise governs this agreement, it doesn't affect the protection you're entitled to under the mandatory consumer law of the country where you live.

11. Contact and company details

• —Oro Market Trading S.L. · CIF B88857958
• —Address: Calle de la Paz, 34, 46003 Valencia, Spain
• —Email: complaints@lucielle.se
• —Phone: +34 629 118 672